Frequently asked questions
Where are you located?
We are based in Montreal in Canada.
How long will my order take to arrive?
Orders are guaranteed to be processed within 1 to 3 business days upon receipt of your order. The shipping times are :
- Quebec : 3-4 days
- Rest of Canada : 6-7 days
- United States : 6-7 days
- Europe : 8-9 days
- Rest of the world : 7-14 daysPlease note that these are only Estimates and your shipment could take less time or more time to deliver.
Can I cancel my order?
All sales are final. Orders are automatically sent to our fulfillment team therefore they cannot be cancelled. If you want to switch or cancel any items, we can most likely do it if you contact us within two hours of placing your order.